As a landlord, you know your job is tough. You rent and manage property as a business and have to make the difficult decisions that come with it. Part of the not so pleasant duties of your job can include raising rental rates on loyal tenants - or worse, having to go through the eviction process.
When a living arrangement is agreed between a landlord and a tenant, there are simply bound to be certain matters that arise over the following months and possibly years that require the attention of both parties. Issues with pipes, broken cabinets, hot water issues -- the list goes on and on. These things are important, and they have to be handled properly.